Receptionist & Office Assistant Diploma

Did you know, a study by Harvard Business Review found that 79% of customers judge a company based on the initial impression they receive, often formed by the receptionist? This highlights the crucial role receptionists and office assistants play in shaping a company's image and success.

This Receptionist & Office Assistant Diploma equips you with the essential skills and knowledge to excel in this dynamic field. From mastering telephone etiquette to honing your organisational prowess, each module in this course is crafted to equip you with the essential skills needed to excel in this vital role.

Learning Outcomes:

• Navigate the intricacies of receptionist duties, becoming adept in handling various responsibilities.
• Hone your telephone skills, ensuring seamless communication in a bustling business environment.
• Develop the art of representing your organisation with finesse and professionalism.
• Master the nuances of mail services, shipping, and business travel reservations.
• Acquire the skills to organise meetings and conferences efficiently.
• Gain expertise in record-keeping, filing systems, and business document writing.
• Cultivate organisational skills, effective listening, and communication strategies.
• Understand the foundations of customer service and effective handling.

This Bundle Consists of the Following Courses:

• » Course 01: Receptionist & Office Assistant Diploma
• » Course 02: Admin, Secretarial & PA
• » Course 03: Administrative Management
• » Course 04: Personal Assistant and Minute Taking
• » Course 05: Time Management Training - Online Course

Embark on a transformative journey with our Receptionist & Office Assistant Diploma, meticulously crafted to sculpt you into a proficient professional. From understanding the core duties of a receptionist to perfecting the art of financial record-keeping, this course encompasses a comprehensive curriculum that mirrors the demands of the contemporary business landscape. Immerse yourself in theoretical excellence, providing you with the knowledge and confidence to excel in the diverse domains of receptionist responsibilities. Elevate your career potential and become an indispensable asset to any organisation.

Enrol now to unlock the gateway to a rewarding career as a receptionist!

Course Curriculum:

• Module 01: Duties and Responsibilities of a Receptionist
• Module 02: Telephone Skills in a Business Environment
• Module 03: Representing Your Organisation as a Receptionist
• Module 04: Mail Services and Shipping
• Module 05: Business Travel Reservations
• Module 06: Organising Meeting and Conferences
• Module 07: Record Keeping and Filing Systems
• Module 08: Business Document Writing
• Module 09: Organisational Skills and Management
• Module 10: Effective Listening and Communication
• Module 11: Customer Service and Effective Handling
• Module 12: Effective Planning and Management
• Module 13: Financial Record Keeping and Budgeting
• Module 14: Time Management

• Aspiring receptionists aiming to establish a strong foundation in the profession.
• Office assistants looking to expand their skill set.
• Individuals seeking to enhance their organisational and communication skills.
• Professionals aspiring to pursue a career in customer service.

• Entry-Level Receptionist: £18,000 - £22,000 per annum
• Senior Receptionist: £22,000 - £28,000 per annum
• Office Manager: £28,000 - £35,000 per annum
• Executive Assistant: £30,000 - £40,000 per annum
• Administrative Supervisor: £35,000 - £45,000 per annum
• Operations Manager: £40,000 - £50,000 per annum

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Certificate of Completion (PDF)

Digital certificate - Included

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99